Chats window

1. User Information:

1. Tag Assignment :

• You can assign tags to specific chats.
• To create a new tag, click on the “Create Tag” button available in the dropdown menu.

2. Assign Live Agent:
   • Assign a live agent to handle specific chats.
   • If you need to add a new agent, use the “Create Agent” button in the dropdown menu.
3. Chat Status:
   • Assign a status to each chat.
   • Create new status via the “Create Status” button in the dropdown menu.
4. Actions:
   • The action column contains buttons to Call, Delete, or Copy a user’s chat for further reference.

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Chat Window Features

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Top Navbar Tools:

1. Chat Translation:
   • Instantly translate the chat into your preferred language with the Translate button.
2. Transfer Chat:
   • Transfer the current chat to another agent using the Transfer button.
3. Download Chat Transcript:
   • Download the entire chat history by clicking on the Download Transcript button.
4. Tag and Status Assignment:
   • Assign tags and status to the chat directly from this window. You can also create new tags or status using the provided options in the dropdown menus.
5. FAQ’s:
   • Directly train for FAQ’s using the icon given on the tab.
6. Quick Replies

• The Visitor Profile section provides key details about the user interacting with the bot, including:
  • Name
  • Location
  • Phone Number
  • Email
  • Any custom attributes you’ve created, like preferences or additional details.

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Using Filters in the Inbox Panel

• Available Filters: Use filters based on parameters such as tags, status, assigned agent, and more to narrow down specific chats.
• How to Apply Filters: Simply select the desired filter from the dropdown menu in the inbox panel, and the relevant chats will be displayed accordingly.